If you've ever had a cloud web hosting account before or you've dealt with any other kind of online service, you're probably well aware from your own experience that for some things it's better to consult with a live person over the phone rather than exchange support tickets or email messages. If you want to know more about a particular service before you decide to purchase it or in case something small needs to be made, for example, it is much easier and quicker to do it real-time. If you're given the option to talk with representatives by phone, it's also very likely that you are using the services of an actual web hosting provider, not just a reseller. The type of support that you'll get over the phone differs between different suppliers - from standard matters to dedicated tech support. Usually most of the providers offer pre-sales assistance and first level phone support, while more complicated technical issues are managed through email and / or tickets.
Phone Support in Cloud Web Hosting
Since we have live telephone support 14 hours daily, you have the option to call us and talk with our customer support representatives to get more info about all Linux cloud web hosting packages that we offer and make sure that our servers meet the system requirements for your sites before buying anything. For your convenience, we now have phone numbers on as many as 3 different continents so you'll be able to call the one nearer to you - in the USA, the United Kingdom or Australia. If you're already an existing customer, you can give us a call about general and billing matters, and about some tech ones. If the problem is strictly technical or it requires more time to investigate, you should use our ticketing system, that will enable both you and our tech support crew to track the information given by either side.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we provide include real-time phone support for fourteen hours daily. In case you're unsure which package is suitable for your web sites, you want to learn more about the package's specs or you're looking for any other kind of information about our services, you're able to call any of the local numbers that we have in the United States, the United Kingdom and Australia and our support representatives will assist you. If you currently own an account, you're able to get in touch with us about general and sales matters, although we are usually able to assist with a variety of technical issues as well. For strictly technical difficulties you should take advantage of our built-in ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the better option in case your trouble needs additional time to be taken care of or it has to be escalated to our system administrators.
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