If you’re a website owner, a problem might always occur and it does not necessarily have to be connected with the hosting service. For example, something can go wrong when you update a web-based app or some crucial content could be edited or deleted by mistake. Regardless of what the essence of the problem may be, you will need to contact the respective customer support staff and request them to restore a backup or to help you fix the problem that you are experiencing. How quickly they’ll do this will predetermine the period of time that your websites will be inaccessible. For given sites like social networks or e-stores, an elongated downtime interval can too often mean lost clients and cash. That is why, it’s extremely important to use the services of a company that offers not only a good help desk support service, but also a prompt one.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can just forget about waiting around for hours, or even a whole day, to receive an answer to an e-mail or a trouble ticket. Regardless of when you contact us, we’ll get back to you within 60 minutes max with any technical and pre-sales queries that you may have. In fact, our actual reaction time hardly ever exceeds 20 to 30 minutes. As we are available to you 24 hours a day, you will always obtain help in a timely fashion and we know how critical this is in the electronic era. As soon as you contact us, we’ll reply to your questions. In case you bump into any technical difficulty, we will take care of it instead of you, or we’ll provide you with all the necessary information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a customer support ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll have an answer within maximum 60 minutes. You can get in touch with us whenever you wish with regards to technical, general or billing issues and given the fact that we’re on duty 24-7-365, you’ll always receive assistance in a timely manner. Based on the particular issue or question, we’ll supply you with more info, solve the problem if it has been caused by something within our reach or advise you on how to proceed if you need to alter a certain setting for a web application that we do not have access to. You can forget about waiting for an entire day for every reply. The fact is, in most cases we reply to emails and tickets within twenty to twenty five minutes max.