The client support that you can get from your cloud web hosting company is really important, no matter if you have pre-sales questions and you're not a client yet, or you have a technical issue with an existing account. Timely and accurate info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from a genuine web hosting provider and not from some reseller. If you buy a hosting account from a company that doesn't own its servers and it can't access them directly, it is quite possible that you'll wait for a few days in order to get a reply to any question, thus your websites may remain offline for quite some time. In contrast, a supplier which offers different ways of communication and has a technical support crew available any time can assist you right away and help you reduce or completely avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Web Hosting
We supply 24/7 customer, billing and technical support for all of our Linux cloud web hosting packages. Even if you aren't our customer yet and you have questions, we will help you promptly and provide the needed info, in order to give you the choice to make the very best decision when you acquire your new hosting account. We are available any time, including holidays and weekends, and we provide several ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we now have a couple of telephone numbers around the world, thus you can call the one which is closer to you. The max response time for the e-mail messages and the tickets is one hour. The regular response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to get support for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting packages that we supply feature 24/7 customer and tech support, which means that regardless of what problem you experience, you are able to get in touch with us and we'll help you at once. Our guaranteed response time for each email or ticket that you open via your Hepsia web hosting Control Panel is just one hour; usually the response time hardly ever is more than 20 min. Furthermore, we offer telephone support with several local numbers around the globe and a live chat, so that you'll be able to get in touch with us and receive additional details about our services even if you don't have an account yet. We can help you with any question or a difficulty you have - payment methods, plan specifications, e-mail setup, web hosting account settings, and many others. If you use our services, you will not ever encounter an issue where you need to wait for a few days to get an issue solved like you will have to do with a lot of other companies.
24/7 Customer Support in VPS Hosting
When using our Linux VPS hosting packages, you won't ever need to wait for more than an hour so as to receive support for any type of situation that you could encounter regarding the server or the software which comes pre-installed with it. We warrant this short response time for all the tickets which you open from your billing Control Panel or email messages that you send to our technical support crew. We also have local telephone numbers in a number of countries worldwide plus a live chat service where we are able to help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the various methods of communication, so no matter what your question or issue is, there's always someone to help you right away. When you need assistance with third-party software, which you cannot set up or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we supply for all of the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to have prompt support in general, let alone when you manage an entire server, so each and every dedicated server that we provide comes with 24/7 support with one-hour answer time guarantee whatever the issue. This service is free of cost for any type of problems with your server or the software that was installed by our administrators during the setup, therefore you are able to contact us as many times as you need, even during holidays. You can either open a ticket from the billing section or you could send an email, and the actual reply time for both rarely surpasses 30 minutes as we have administrators available twenty-four-seven. If you want general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on 3 continents or you can employ our live chat service and speak to an agent online. For third-party software support, we provide a Managed Services upgrade, that you are able to add to your server package from the billing Control Panel.
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