A live chat is a real-time way of communication between a website hosting company's support crew and its customers. It is a very efficient way to get some information about the hosting services or have some problem resolved because you are talking to a live representative. The advantages of using a live chat service instead of calling or opening a trouble ticket are the reduced possibility of mistakes at the time you exchange data like usernames or domain names, the quicker response time since the communication is live as well as the fact that you do not have to stay on the chat constantly - you can do something else while the representative examines the issue in question. Furthermore, you can become a part of a live chat room from any computer which is connected to the web, avoiding the telephone rates that you'll need to pay when you're calling to a different country.
Live Chat Support in Cloud Web Hosting
Together with the telephone and ticket support, we provide live chat support too. You are able to contact us every single day, which includes weekends and holidays, and we will give you more info about the Linux cloud web hosting packages that we offer in case you are not among our customers yet, or about general and billing questions when you already have a user profile. Though for strictly technical issues you have to open a trouble ticket to our tech support, as such matters will need additional time to be taken care of, you may still get in touch with us on our live chat for some tech info. To give you an example, we will help you set up an email address in your email client or troubleshoot a variety of problems, saving you considerable time. Even if our telephone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as a part of our services, which means that whenever you have any kind of questions regarding our Linux semi-dedicated hosting packages, you're able to contact our customer support team at any moment regardless of whether you have already obtained an account or not. In general, the chat service is for billing, pre-sales and basic questions and difficulties, still we are able to help you with a lot of technical questions too. We will help you pick the proper plan for your web sites if you don't have an account yet, we can reply all the billing questions or issues you could have or we can assist you with installing your new email address on your personal computer or smartphone - all of this will be done quickly because our live chat service is available all the time, each and every day. Every time you need support, you're able to talk with an agent and save a long time.