Integrated Ticketing System

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There are a handful of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will always find no matter which company you opt for is a support ticket system. It is the least complicated medium of communication for many reasons. If no customer care staff representative is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will always hit home. On top of that, you can copy/paste extensive bits of info without worrying about printing mistakes, and in case a particular issue requires more time to be solved or a number of responses need to be exchanged, all the information will be in the very same place, so each party can always see the comments written by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they are usually separate from the web hosting platform, which suggests that if you need to supply information or to follow instructions, you will need to use at least two different admin consoles and this number can grow if you’d like to administer several domain names. Also, a lot of web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a response.

: Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we’re using for our Linux cloud web hosting packages isn’t separate from the hosting account. It is an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it whenever you want with only several clicks, without signing out of your account. The ticketing system features a quick-search box, so you can track the status of de facto any trouble ticket that you’ve already submitted, if needed. Plus, you can read knowledge base articles that belong to different problem categories, which you can select, so you can find out how to deal with a specific problem even before you open a ticket. The response time is no more than 60 minutes, which goes to say that you can get quick assistance at any particular time and in case our client service staff recommends that you do something inside your account, you can do it right away without needing to leave the Control Panel.; Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with us and you would like to get in touch with our customer care staff representatives, you will be able to send a support ticket directly from your Hepsia hosting Control Panel instead of using a totally different client support platform as you’ll need to do with the majority of hosting providers on the marketplace. Our integrated ticketing system will allow you to send a new ticket without effort and to look through older tickets using a clever search box. You will also be able to read the applicable knowledgebase articles that our system will present to you depending on the category that you choose for your new ticket. You can do all of the abovementioned things without leaving your Hepsia Control Panel at any moment, which means that in case you run into any obstacle or have an inquiry, you can contact our technicians and fix the specific issue within the hour through one single support platform.