Irrespective of the fact that the hosting service supplied by the different companies is relatively the same, every provider has got a personalized platform with its own modifications and ways to execute particular things. For this reason, an information-rich knowledge base will be stunningly helpful both for persons with little to no practical experience and for technically seasoned individuals who will ultimately find out how specific operations are performed, but will lose time in the process. The purpose of such a knowledge base is to make the hosting service quick and simple to use, saving users lots of time and energy. The end result is more pleased clients, as they can swiftly find the information they are seeking, and considerably less work for the customer support staff members, because usually the majority of the inquiries and difficulties that customers have are already included in the knowledge base. Provided that the articles are well-written and cover more things, you’ll be able to learn more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Web Hosting
If you have bought your very first cloud web hosting account through our company or have migrated your website over to us, you will grow accustomed to our platform and our in-house developed Hepsia Control Panel in a jiffy as we have compiled an elaborate web-based knowledge base where you can find all the information that you will ever need – both general info in regard to the hosting service as a whole and more specific info about the separate features that you can make use of and the difficulties that you may run into. The articles themselves are located in 2 places. The complete article archive can be accessed via the Help section of the Control Panel. You can access relevant articles about the different functions in each and every Control Panel section as well. You can find out how to accomplish more or less everything, from creating an .htaccess config file to administering a mailing list, and all the articles include comprehensive instructions, so you will never get baffled due to an unclear text. Of course, in case you come across a more specific problem and you can’t find anything about it in our knowledge base, you can touch base with our client service team members 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting packages include elaborate online help documentation where you will find information about all the features that our custom-built Hepsia Control Panel offers, in addition to solutions to different questions and predicaments that you could encounter. All setup manuals feature thorough explanations, so you won’t need to worry about omitting something if you are intending to export a MySQL database, for example. The troubleshooting articles cover a number of viable causes of certain problems and the solution for each and every one of them, so if you aren’t able to send emails although you have the right SMTP settings, for instance, you can swiftly see what the reason might be and repair the problem with several mouse clicks in your email client. As the Hepsia Control Panel has quite a lot of features, you’ll be able to find relevant articles in each section. If you desire to browse all help articles, you can use the Help menu, which is located in the upper right-hand corner of the page.
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